About us
We are a team of experienced professionals committed to supporting older Australians to live independently and with dignity in their own home. Our services are guided by the principles of person-centred care, respect, and empowerment, in line with the Aged Care Act 2024 and the Support at Home Program.
Who is allcare?
allcare is a registered in-home aged care provider under the Aged Care Act 2024. We deliver flexible, high-quality, and affordable services to support you to live safely and independently at home.
Our mission is to place you at the centre of your care, ensuring your choices, goals, and preferences guide every aspect of the support you receive. We are committed to upholding your rights and delivering care that respects your identity, culture, and dignity.
Why should you choose allcare?
At allcare, you’re at the heart of everything we do. Here’s what sets us apart:
A team you know and trust
Enjoy the comfort of a small, consistent care team who understand your needs.
Personalised care
We listen, plan, and tailor your support around what matters most to you.
Regular social outings
Stay active and connected with our fun, accessible ‘Out and About’ program.
A dedicated Care Partner
Your Care Partner will deliver care management tailored to your needs, including at least one direct care management activity every month. This ensures your care plan stays up to date and continues to meet your goals.
Local and responsive
No call centres. We’re real people, local and nearby when you need us.
Honest, transparent pricing
No hidden fees, just great value and clear communication.
Professional, compassionate team
Our qualified and reliable team go above and beyond to treat you like family.
Flexible transport options
allcare, taxi, Uber – we will meet your transport needs with minimal notice.
Online client portal
You and your family can check who is coming and when.
Our values
Here at allcare, our values govern everything that we do and shape how we deliver care to our clients.
Respectful
Our trained staff respect, empower and support our clients to live connected lives while embracing differences.
Innovative
We listen to the ideas of others, and always look to stretch the envelope in the pursuit of new ideas that help deliver excellence.
Collaborative
We recognise that collaborative relationships with all stakeholders are fundamental to achieving quality outcomes for our clients.
Dependable
We find out what makes a difference in the lives of our clients, and make sure that we deliver on that expectation.
Personalised
We get to know our clients and what is important to them. We are flexible and take the time to truly understand the individualised needs and wants of our clients.
Find out what makes us different
Client resources
At allcare, we’re here to help you understand your aged care options and rights. We provide clear, accessible resources to support you in making informed decisions about your care.
These include:
A copy of the Statement of Rights, which outlines your rights under the Aged Care Act 2024.
Information on how to give feedback or make a complaint, and what to expect when you do.
A copy of the Aged Care Code of Conduct.
Details about your care plan, monthly statements, and how your personal information is protected.
Guidance on contributions, including means testing and hardship assistance. We also offer tools to help you compare providers and understand your support plan. Your Care Partner will assist you to understand all information provided.
How to get started?
Our team can help you navigate the Aged Care system, complete any necessary forms, and deliver support that aligns with your needs and values.
Speak with an allcare Care Partner or book a free in-home consultation today.