1. Privacy Statement

allcare™ is committed to protecting your privacy. As part of our commitment, this Privacy Policy outlines how allcare™ manages the personal information that it holds about its clients. This statement of privacy applies to the allcare™ website and the collection and use of data. By using the allcare™ website you consent to the data practices described in this statement.

2. Collection of Your Personal information

allcare™ only collects information that it needs in order to provide its products and services. allcare™ is a private provider of residential aged care facilities providing care and services to residents. Its services include:

• Provision of private residential aged care facilities

• Provision of care and services to residents

• Provision of respite, low, high and dementia care within our homes

To effectively provide such services allcare™ needs to collect certain information to ensure the health and safety of individuals and to allow us to best determine the appropriate level of care to provide.

The type of information collected by allcare™ may include, but is not limited to:

• Name, gender, address, phone number(s)

• Date of Birth

• Health information

• Your billing details

• Records of our interactions with you such as notes and recordings of telephone conversations you have had with our employees,

• Preferences for different activities, events and types of care

• Feedback on services

allcare™ will endeavour to collect directly from you. However from time to time, we may also collect information from other sources, such as your family. 

If you choose not to provide the information that allcare™ requires to provide its services effectively, we may not be able to provide you with the service(s) you have requested.

3. Use of Personal Information

allcare™ collects and uses your personal information to operate the allcare™ website and to deliver the services that you have requested. allcare™ also uses your personally identifiable information to inform you of products and services available form allcare™.

allcare™ may, at times, contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

4. Disclosure of Personal Information

allcare™ does not sell, rent or lease its customer lists to third parties. allcare™ may from time to time contact you on behalf of external business partners about a particular offering that may be of interest to you. In such cases, your personally identifiable information (such as email, name, address, telephone number) is not transferred to the third party.

allcare™ may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information, except to provide these services to allcare™ and they are required to maintain the confidentiality of your information.

allcare™ will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to (a) confirm the edicts of the law or comply with legal process served of allcare™, (b) protect and defend the rights of allcare™ and, (c) act under circumstances to protect the personal safety of users of allcare™ or the public.

5. Our website

Whenever you visit the allcare™ website, our servers automatically record information for statistical purposes about your usage of our website, such as:

(a) the type of browser used;

(b) the referring URL;

(c) the IP address;

(d) the number and type of pages viewed;

(e) the date and time of visits;

(f) the exit URL.

This information remains anonymous and we do not link it to any other Personal Data. Accordingly, if you have not identified yourself on the website, such as submitting a form or email, we will not link a record of your usage of our website to you personally.

5.1 Contact Us Form

The “Contact Us” form on our website requires you to provide us with your personal information to enable us to provide you with the information or assistance that you have requested. In particular you may be asked to provide information of the nature described in clause 2. If you do not provide the information requested, we may not be able to provide you with an adequate response, or the assistance or service you have requested.

5.2 Website Enquiry

The enquiry functionality on our website enables you to directly contact us via an email/contact form. If you complete a contact enquiry on our website, then we may collect any or all of the information specified in clause 2.

By completing and submitting the enquiry form, you acknowledge and agree that your Personal Data will be provided to allcare™ and a record of this enquiry will be recorded in our CRM system. You also acknowledge that such disclosure is reasonably necessary in order for us to provide you with the services that you have required by way of making the website enquiry.

5.3 Cookies

(a) We utilise "cookies" which enable us to monitor traffic patterns and to serve you more efficiently if you revisit our website. A cookie does not identify you personally, but it does identify your computer. You can set your browser to disable cookies or to notify you when you receive a cookie and provide you with an opportunity to either accept or reject it in each instance. If you disable cookies, you may not be able to access certain areas or features on our website.

(b) Information collected via cookies may be used by us to:

(i) support Google Analytics for Display Advertising, including Remarketing and Google Display Network Impression Reporting to advertise our services online;

(ii) optimise and personalise your experience based on your past visits to our website;

(iii) report uses of ad services, and interactions with ad impressions and how they are related to visits to our website.

You can customise or opt out of Google Analytics for Display Advertising using the Ads Settings for your Google account.

5.4 Use of Google Analytics

Our website uses Google Analytics, a web analysis service operated by Google Inc. (“Google“). Google Analytics uses cookies (text files), which are stored on your computer and allow for analysis of your visits to be conducted. Information concerning your visit produced through cookies (including IP address) will be transferred to and stored on a server in the United States of America (USA) operated by Google. Google will analyse this information to produce a report for the operator on website usage and online usage of associated services. Google may also transfer this information to third parties either where this is required by law or where third parties are contracted by Google to process data. Google will not allow your IP address to be linked to any other personal data. You can prevent cookies being installed on your computer by changing your browser settings; however, if you choose to do this, your visit to our website and use of some functionality may be impaired.